The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a LYNC / Skype for Business environment. Please be aware of the following when utilizing UCS 4.1.0 or later: Hello the MAC the phone is not a Skype SKU aka you need an extra license for all phones of this type. It also appears that the previously enabled HTTP(S) web interface is now disabled, so we can't access the phone that way either.
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They are effectively now locked completely out of the phone, and will be forced to do a factory reset, unless we can determine how to workaround this.Ĭan anyone provide insight or help? Again, 456 was the correct, valid password pre-update, but it's not being accepted post-update. They are in the proper alpha-digit entry mode. They also tried entering the MAC address as a password, as well as 123. (See attached) Entering in "456" (the actual old password that was just used to log into the web admin interface pre-update) results in an error "Password too short". The phone restarted, and the user is now confronted with a screen prompting them for "Old Password" and "New Password/Confirm New Password".The update initiated, and seemed to be successful.(That might have been her first mistake, although given that it was in the list, she assumed it was a valid update) They then "Checked for Updates" and updated to the latest software version available in the list.User successfully logged into phone's web admin interface, supplied admin password (456 - they had never previously changed it).
Polycom VVX 311, MAC 64:16:7F:22:D0:94, licensed for and running Skype for Business UC software, running software version 5., and attempted to perform a manual update from the web interface as follows:
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